Personal Data Policy

This Personal Data Policy ("Policy") sets out the basis which PCS Security Pte Ltd ("we", "us", or "our") may collect, use, disclose or otherwise process personal data of and furnished by individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; in accordance with the Personal Data Protection Act ("PDPA").

      Application of this Policy

    1. This Personal Data Policy (“Policy”) sets out the basis which PCS Security Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of and furnished by individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; in accordance with the Personal Data Protection Act (“PDPA”).

      2. Personal Data

    2. "personal data" means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

      3. Collection, Use and Disclosure of Personal Data

    3. We may collect and use your personal data for any or all of the following purposes:
      • performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
      • verifying your identity;
      • responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
      • managing your relationship with us;
      • processing payment or credit transactions;
      • sending you marketing information about our goods or services including notifying you of our marketing events, initiatives and other promotions;
      • complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
      • any other purposes for which you have provided the information;
      • transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
      • visit our physical premises;
      • any other incidental business purposes related to or in connection with the above.
    4. We may disclose your personal data:
      • where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
      • to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 3 above for us.
    5. You may, in certain circumstances, provide us with personal data relating to third parties. In such cases, you are deemed to have represented and confirmed to us that you have obtained the consent of such third party to provide his/her personal data to us for processing.
    6. You have choices regarding our collection, use or disclosure of your personal data. You have the right to object to the processing of your personal data and withdraw your consent in the manner described in clause 16. However, if you choose not to provide us with the personal data described in this Policy intended for the purpose(s) for which you have been notified, we may not be able to fulfil our obligations or facilitate the said purpose(s) that you require of us. We may collect, disclose or use your personal data pursuant to an exception under the Personal Data Protection Act or other written law such as during the following situations:
      • To respond to an emergency that threatens your life, health and safety or of another individual; and
      • Necessary in the national interest, for any investigation or proceedings.
    7. In an event where the personal data needs to be collected, used, disclosed or processed for a purpose not covered in the above, we will notify you of such other purpose(s) at the time of obtaining your consent, unless we are permitted by the PDPA or any other applicable law to process your personal data without your consent.

      8. Access and Correction of Personal Data

    8. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
    9. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
    10. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
    11. You understand that we are reliant on you to provide us with accurate and complete personal data, and with updates if there are any changes to your personal data. As such, we will not be responsible for any inaccurate or incomplete personal data you have provided and/or have failed to update us of any changes in your personal data.
    12. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

      13. Accuracy of Personal Data

    13. We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up-to-date, taking into account its intended use. Where possible, we will validate the Personal Data provided by you using generally accepted practices and guidelines. If we are in an ongoing relationship with you, it is important that you update us of any changes to your business contact information.

      14. Retention of Personal Data

    14. We will retain your Personal Data only for as long as the purposes for which such data is collected or used (as notified to you) continues, or where necessary, for our legal or business purposes. We will dispose of or destroy/delete documents containing your personal data in a secure manner when the retention limit described in our Retention and Destruction Policy is reached or as soon as it is reasonable to assume that the permitted purpose is no longer being served by their retention.

      15. Data Breach Notification

    15. In the event of a breach security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and once assessed that it is a notifiable data breach, we shall report this breach within 3 calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.

      16. Withdrawing Your Consent

    16. You may withdraw your consent for the collection, use and/or disclosure of your personal data that is in our possession or under our control by writing to us via email to our Data Protection Officer at the contact details provided below.
    17. We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will thereafter not collect, use and/or disclose your personal data in the manner stated in your request.
    18. Your withdrawal of consent may result in certain consequences. For example, it may mean that we will not be able to provide you with certain products or services that you have requested or that we will not be able to continue with your existing relationship with us. We will inform you of such consequences after we receive your request for withdrawal.
    19. However, you understand that notwithstanding your withdrawal of consent, we will still be entitled to collect, use or disclose your personal data if we are required or authorised to do so under the PDPA or any other applicable law.

      20. Protection and Destruction of Personal Data

    20. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
    21. We have put in place measures to ensure that any of your personal data that is in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that:
      • the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and
      • retention is no longer necessary for any other legal or business purposes;

      Updates to the Policy

    22. We reserve the right to modify or change this Policy at any time and will place such amendments on this website.
      This Policy applies in conjunction with contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us. Your continued use of our services constitutes your acknowledgement and acceptance of this Policy and any such changes.

      23. Contact Us

    23. You may contact us (or send us any request or complaint form) either by post or by email at the following address:
      • Data Protection Officer
        PCS Security Pte Ltd
        9 Tampines Street 92 Tampines9 Building Singapore 528871
      • DPO@pcs-security.com
    24. As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time.
    25. We reserve the right to amend the terms of this Personal Data Policy at our absolute discretion. Any amended Personal Data Policy will be posted on the Website and you may at any time access and view it at www.pcs-security.com. No individual notice will be sent to you.

    Effective Date: 17 April 2024